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What is Hilo?

Hilo service
Everything you need to know about the Hilo service and how it works.
The Hilo challenges
Find out how you can join challenges to start earning cash rewards.
Mission
Learn more about what inspires us and drives our desire for innovation.

The app
Everything you need to know about our mobile app and what it can automate or control remotely.
Real estate projects
See how Hilo is partnering with real estate developers today to create the smart neighborhoods of tomorrow.

Estimate your savings

Products

Smart thermostats
Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
Compatible devices
See all Hilo-compatible devices that let you join challenges and earn cash rewards.
Electric vehicle charging station
See which charging stations are compatible and allow you to earn rewards during challenges.

All products

Help Center

Mobile app help
Everything you need to know about using the app, programming scenes, and more.
Product help
Get tips on Hilo products or compatible devices.
Rewards help
Learn how cash rewards are calculated and paid out.

Help with challenges
Learn more about how challenges work and their impact on your comfort.
Terms and eligibility
Everything you need to know about Hilo’s eligibility and participation requirements.
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FAQ

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Products

The load indicator light is flashing red. What should I do?

A flashing red load indicator light could indicate a power surge or a temperature sensor error. Perform the following to correct the situation:

Disconnect the sensor wire (similar to a phone wire), wait about 10 seconds, then reconnect it to the load controller. The load indicator light should stop flashing after a few seconds. If it doesn’t, proceed to step 2.
Switch the water heater circuit breaker on your electrical panel to the OFF position, wait about 30 seconds, then switch it back to the ON position. Wait a few seconds, then check the status of the load indicator light. If it’s still flashing, contact Hilo Technical Support.